Gone are the days when Companies and Business Units just wanted to create their presence over the internet. Today, an online presence is a lot more than that. Companies now want to make the most of their website, and have a personal equation with their Customer online. Thanks to the Live Chat Support System, Companies can do this and a lot more! Digging into the basics of Marketing and Customer Service, Live Support System has proved to be boon in converting Site Visitors into Customers and the impromptu assistance to their customers has made them experience Customer Delight! At ResellerClub, assisting our Resellers through Live Chat has really helped in achieving great heights in a very short span of time. This week, to help our Resellers boost their businesses; here are a few useful tips and truths listed below:
Today, almost 60% customers prefer live online help as compared to telephone assistance & E-mail: Well, who wouldn’t. Live Chat Support System is an application free and a hassle free solution for the customers. As Customers do not have to download or install anything to avail of this facility, they do prefer this mode of communication over the legacy - telephone & email.
Monitor Every Page of your website and every Referral Link to your Website: Now-a-days, there are various tools available which help generate such reports at regular intervals. However, Live Chat Support System does facilitate businesses in monitoring their visitor’s navigation through the website and also about the various key information. This can be of great importance for a Business to strategize their future marketing and business moves.
Boost your Sales: By using our Live Chat Support System, you can not only assist your Customers and Site Visitors in choosing the right Products and Services, but you can also set a good example of the Live Chat Support System to your Clients as well - helping them understand the benefits of integrating Live Support System for their own business.
Know your Customer like never before: With Live Support System, you can understand your Customers / Site Visitors in a much better way. Live Chat Support System has a unique feature, wherein, it can trace all the previous Chat Conversations that you have had with any of the Live Support Executives / Agents. Hence, even if you are chatting with a Customer or a Site Visitor for the first time, you can very well understand what he might be looking for!
Track your Employees Performance while you Grow: Live Support System offers amazing administrative tools for your business as well. These tools facilitate one in keeping a check on their employee’s performance along with a quality check of their Live Chat Support Service. As a Reseller, such tools can definitely interest your Clients and help you add more revenue and profits to your business by reselling our Live Support System.
